{
  "kind": "fictional teaching scenario, not a real API log",
  "submissionId": "S-104",
  "crmRecordId": "C-208",
  "events": [
    {
      "step": 1,
      "event": "submission durably stored"
    },
    {
      "step": 2,
      "event": "CRM record created"
    },
    {
      "step": 3,
      "event": "confirmation lost; sender sees timeout"
    },
    {
      "step": 4,
      "event": "delivery retried with same submission identity"
    },
    {
      "step": 5,
      "event": "existing outcome reconciled; no second enquiry created"
    }
  ],
  "assumption": "integration implements suitable idempotency or reconciliation; not a claim that every CRM API supports it"
}